Please review and sign, our Terms and Conditions regarding the alterations process. Work can not begin on your dress until you have read and agreed to the Terms and Conditions. I kindly ask you to read and review the information stated below. (The "agree/disagree" question is at the END of the block of text.)
EFFECTIVE 12/01/2021
Terms and Conditions
General Information:
SHEILA FRANK, LLC will not work on your garment until you have read and agreed to the following terms and conditions:
1. General: These Terms and Conditions (“Terms”) constitute the entire understanding and agreement between the Customer and SHEILA FRANK, LLC relating to the purchase of the garment alterations described on the invoice (the “Services”) and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto. These Terms may be amended only in writing signed by the Customer and SHEILA FRANK, LLC.
2. Services and Charges: SHEILA FRANK, LLC will provide and charge only for services agreed upon by the Customer and SHEILA FRANK, LLC.
3. Rush fee: Any alterations requested, whether additional or for the first time, will be charged a rush fee if requested within fourteen (14) days of the Customer’s wear date. The rush fee for all garments is two hundred dollars ($200.00).
Fittings:
1. Acceptance- SHEILA FRANK, LLC will begin to perform the Services only upon receiving an agreement of acceptance of these terms from the Customer for the Services as well as a Good Faith Deposit.
2. Good Faith Deposit- A good faith deposit of $100 for bridal gowns and formalwear (Prom, Bridesmaid's and Mother's Dresses) will be collected at the time of scheduling our consultation and will be deducted from the total cost of alterations. Should alterations cost less than the deposit, a refund will be issued at the time of pick up. If it is determined at the initial fitting that the deposit exceeds the total cost of alterations, a lesser amount of deposit will be required.
3. Measurements- Services provided are based on the measurements provided at the time of Customer’s first fitting. Any measurements set forth on the invoice shall be conclusive evidence of the Customer’s measurements at the time of the first fitting.
Any changes in a Customer’s measurements resulting in a change of services that were agreed upon at the first fitting may result in additional or different Services to be performed and will be subject to additional charges.
4. Design Changes- Any Customer requested changes in the design after the initial fitting and which result in different or additional services to be performed shall be subject to additional charges.
5. Pressing and Spot Cleaning: A final pressing and steaming of the garment is included in the alterations price. Spot cleaning is included to remove make-up and alteration markings that occurred during the altering of a garment. SHEILA FRANK, LLC is not responsible for cleaning of any markings, soil, or odors present on the garment prior to the garment being brought to SHEILA FRANK, LLC.
Completion, Pick Up, and Storage:
Completion of Services: Upon completion of the Services agreed upon between the Customer and SHEILA FRANK, LLC, payment in full shall be due at such time. Receipt of such garments will constitute acceptance and satisfaction with the Services provided by SHEILA FRANK, LLC as well as acknowledgement that the garment is deemed to be in satisfactory condition. Such an acceptance will occur with the removal of the garment from SHEILA FRANK, LLC’s premises by Customer or Customer’s representative, the issuance of an invoice, and payment in full.
-Pick up and Storage: SHEILA FRANK, LLC will notify the Customer when the garment is complete and a pick up time will be determined. If a Customer’s garment is not picked up by the wedding date supplied by the Customer to SHEILA FRANK, LLC, a fifty dollar ($50.00) per month fee will be assessed and billed to the Customer commencing on the proposed wedding date in addition to any other rights and remedies SHEILA FRANK, LLC may have at law or hereunder. All accounts must be paid in full before Customer’s garment/s may be removed from the premises. If Customer is unable to pick up the Customer’s garments, it is the Customer’s responsibility to notify SHEILA FRANK, LLC and provide the name of the person who is authorized to do so. Once garments are removed from the premises, the Customer bears all risk of loss and damage as to such garments.
Satisfaction and Event Cancellation:
1. Satisfaction/Dissatisfaction: SHEILA FRANK, LLC will make every effort within reason to satisfy Customers. SHEILA FRANK, LLC will work collaboratively with the Customer to determine the number of fittings needed in order to complete the work on the garment. If at any time SHEILA FRANK, LLC and the Customer determine the work is not being performed in a satisfactory manner and/or SHEILA FRANK, LLC is not unable to complete the work on the garment, SHEILA FRANK, LLC will return the garment to the Customer. The Customer will be responsible for paying for services completed on the garment.
2. Cancelled Event: If the Customer's event in which they are to wear the garment altered by SHEILA FRANK, LLC is cancelled, it is the Customer's responsibility to notify SHEILA FRANK, LLC in a timely manner. The garment must be picked up by the original date provided by the Customer to SHEILA FRANK, LLC and paid in full. If a Customer’s garment is not picked up by the wedding date supplied by the Customer to SHEILA FRANK, LLC, a fifty dollar ($50.00) per month fee will be assessed and billed to the Customer commencing on the proposed wedding date in addition to any other rights and remedies SHEILA FRANK, LLC may have at law or hereunder.
The rest of the legal "stuff:"
1. WARRANTY DISCLAIMER. CUSTOMER ACKNOWLEDGES SHEILA FRANK, LLC MAKES NO GUARANTEE AS TO THE FIT OF ANY GARMENTS BEFORE OR AFTER SERVICES ARE PERFORMED. UNLESS OTHERWISE EXPRESSLY PROVIDED HEREIN, ALL SERVICES ARE PROVIDED AS-IS, AND SHEILA FRANK, LLC HEREBY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
2. LIMITATION OF LIABILITY. IN NO EVENT WILL SHEILA FRANK, LLC, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE, PAIN AND SUFFERING OR MENTAL ANGUISH, RELATED TO OR ARISING OUT OF THE SERVICES. IN NO EVENT WILL SHEILA FRANK, LLC, BE LIABLE FOR ANY DIRECT DAMAGES, RELATED TO OR ARISING OUT OF THE SERVICES IN EXCESS OF THE PRICE PAID BY CUSTOMER FOR THE SERVICE WHICH IS THE SUBJECT OF THE CLAIM.
3. Force Majeure. Any delay or failure in the performance by SHEILA FRANK, LLC, and LLC shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably caused by or under the control of SHEILA FRANK, LLC, including acts of God, fires, floods, explosions, riots, wars, hurricane, terrorism, vandalism, governmental acts, injunctions, labor strikes, and errors or omissions of a manufacturer or its distributor.
4. Governing Law; Enforcement. These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to principles of conflicts of law. In the event of a dispute relating to the Services, SHEILA FRANK, LLC, may recover from Customer all expenses and attorney fees it incurs in enforcing these Terms, including costs of collecting any unpaid amounts due from Customer. All legal actions relating to the Services purchased hereunder shall be adjudicated in the circuit court for Cumberland County, Pennsylvania.
5. Miscellaneous. The failure of either party to enforce any right granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of further breaches. Invalidation of any of the provisions contained herein, or the application of such invalidation thereof to any person, by legislation, judgment or court orders shall in no way affect any of the other provisions hereof or the application thereof to any other person, and the same shall remain in full force and effect, unless enforcement as so modified would be unreasonable or grossly inequitable under all the circumstances or would frustrate the purposes here.
THANK YOU for taking the time to read the Terms and Conditions!