FAQ

Do you carry the complete SHEILA FRANK collection?
Mid- November, we will have samples available in the store for you to try on as well as available to order online. Each dress is made to order and will be available for pickup or delivery within 16 - 18 weeks. If you require a dress with a faster turn around, additional fees will apply.
 

What sizes do you carry?
Our samples range from a size 2 - size 18. Since we make our dresses in-house, we have the ability to make our dresses up to a size 24 or larger. For sizing check out our Size Chart.

 

Where can I purchase SHEILA FRANK?
In our flagship or online.

 

Where are you located?
In the heart of downtown Mechanicsburg. 50 W. Main Street, Suite A Mechanicsburg, PA 17055

 

Do you allow walk-ins?
Currently we are by appointment. In November 2017 we will have new store hours and a Stylist to assist walk-ins at the Mechanicsburg location.

 

How do I schedule an appointment?
To schedule an appointment to view our Collection, visit our Stylist Page, Call 800-743-2560 or email: appointments@sheilafrank.com

To schedule a custom appointment, visit our Custom Page, Call 800-743-2560 or email: custom@sheilafrank.com

 

How many guests can I bring to my appointment?
From our experience, larger parties make the experience stressful for the bride. We recommend keeping it to 3 guests. We want to make the most out of your appointment with us with undivided attention to you.


When should I arrive?
We are a working studio and have a sitting area for only 1 client and her party. Should you or your party arrive early, please wait outside the door until the time of your appointment.


What is your price point?
The SHEILA FRANK Collections range from $600.00 - $3,000.00. Custom starts at $2,800.00

 

Can I customize a dress from the collection?
Absolutely. Additional fees will be discussed with you if you wish to pursue.

 

Can I use an old wedding dress to upcycle a new look?
We love the idea of using a family members wedding dress to create a new dress for you. This is classified as upcycle (kind of like recycle) which is a subcategory of custom and starts at $1,800.00

 

Do you buy or consign used dresses?
We do not. We are a design company and create dresses from start to finish. We would consider using an old dress if a client requested to use an old dress for their upcycle project.

 

Do you carry other designer dresses in your store?
We do not. We are a design company and carry our original designs.

 

Do you include alterations into the cost of collection dresses?

Our dresses have two prices: a standard size price and a fitted price. All dresses are made by hand at the Mechanicsburg location. You have the option to arrange three fittings while we make your dress. We will fit it to you as part of the dress-making process. Please note additional fees will apply, as this would be considered the fitted price. If you are not able to make it to the boutique, we will make the dress to standard sizing. Any further alterations required are at your own expense. 

 

What is your Return/Exchange Policy?
Click here learn about Returns/ Exchanges and Shipping.

 

What is the custom process?
Please visit our custom page to answer your questions.