FAQ

Do you carry the complete SHEILA FRANK collection?
We are currently working on the Spring / Summer 2018 Collection which is set to launch in October 2017. We will have samples available in the store for you to try on as well as available to order online. Each dress is made to order and will be available for pickup or delivery within 6-8 weeks.
 

What sizes do you carry?
Our samples range from a size 2 - size 18. Since we make our dresses in-house, we have the ability to make our dresses up to a size 24 or larger. For sizing check out our Size Chart.

 

Where can I purchase SHEILA FRANK?
In our flagship or online.

 

Where are you located?
In the heart of downtown Mechanicsburg. 50 W. Main Street, Suite A Mechanicsburg, PA 17055

 

Do you allow walk-ins?
Currently we are by appointment. In October 2017 we will have new store hours and a Stylist to assist walk-ins at the Mechanicsburg location.

 

How do I schedule an appointment?
We are currently only scheduling appointments for Custom Clients. Email: custom@sheilafrank.com or Call our company #800-743-2560 and leave a message so that some can get back to you.

In October 2017 We will have a link provided to you on our website to schedule with a Stylist to try on the Spring / Summer 2018 Collection. You may also Email: appointments@sheilafrank.com

 

How many guests can I bring to my appointment?
From our experience, larger parties make the experience stressful for the bride. We recommend keeping it to 3 guests. We want to make the most out of your appointment with us with undivided attention to you.


When should I arrive?
We are a working studio and have a sitting area for only 1 client and her party. Should you or your party arrive early, please wait outside the door until the time of your appointment.


What is your price point?
The SHEILA FRANK collections range from $600.00 - $3,000.00. Custom starts at $2,800.00

 

Can I customize a dress from the collection?
Absolutely. Additional fees will be discussed with you if you wish to pursue.

 

Do you include alterations into the cost of collection dresses?

Our dresses have two prices: a standard size price and a fitted price. All dresses are made by hand at the Mechanicsburg location. You have the option to arrange three fittings while we make your dress. We will fit it to you as part of the dress-making process. Please note additional fees will apply, as this would be considered the fitted price. If you are not able to make it to the boutique, we will make the dress to standard sizing. Any further alterations required are at your own expense. 

 

What is your Return/Exchange Policy?
Click here learn about Returns/ Exchanges and Shipping.

 

What is the custom process?
Please visit our custom page to answer your questions.