Shipping & Policies


Shipping Information

We ship from the USA, using FedEx. A notification & tracking number will be provided when your garment is ready to be shipped. Please leave your phone number in the checkout options, in the event that FedEx would need to contact you.

SHEILA FRANK is not responsible for custom/duties for International orders. Please research fees ahead of time so you may budget accordingly.

USA— $10 Flat Rate Ground

USA— $30 Flat Rate 2nd Day

USA— $55 Flat Rate Overnight

International — Will offer shipping quote*



We are unable to accept refunds and exchanges. You may cancel your order at time within 48 hours after purchase (prior to shipment) on made to order garment. Unfortunately after the 48 hour period, ALL SALES ARE FINAL. All ready-made items or Sample Sale items are FINAL SALE without exception. Ready to Ship items ship after 48 hours. Dresses that are made to order take approximately 16-20 weeks to be made and shipped. By making your purchase, you agree to Our terms and policies.

If you would like to schedule an appointment to try on dresses at the store please contact: